We will be happy to exchange any unworn item within
30 days of the shipment if you are not satisfied.
You must FIRST obtain a return authorization by
emailing
info@a-agency.net. The
customer is solely responsible for shipping charges
and must pay return shipping. We request that you
insure any items being returned to us and include a
note specifying the item(s) you wish replace, and
the new items you are exchanging them for.
PAYMENT
All major credit
cards. All personal and credit card information will
not be passed to a third party. To maintain
confidentiality credit card data and transactions
are encrypted by secure server software. We report
all fraudulent transactions to the proper
authorities.
DELIVERIES
We ship within 5
business days of receiving payment from you, using
Postal Service. Shipment costs are $6.00. Shipment
for orders above $150.00 are free of charge.
However, if for some reason a charm is not in stock,
we will promptly notify you regarding the possible
alternatives and any unforeseen delays in shipping.
Back ordered items may take from 2-3 weeks (longer
if waiting on suppliers). Please fill out your
Address, Phone, and E-mail Address correctly For
prompt delivery or out of stock items.
